Shipping Policy
Regions We Ship To:
PROGUIDE is committed to delivering our long-lasting products across Canada, the USA, and selected countries in South America, including Chile, Peru, and Mexico.
Shipping Times and Methods:
- Processing Time: Our team works diligently to process orders within 3-5 days, often striving to expedite each order as soon as it comes in.
- Shipping Time: Once shipped, your order should arrive within 2-4 days. We use reliable services like Purolator and FedEx for prompt delivery.
- Tracking Your Order: A tracking code along with an estimated time of arrival will be provided for every order, keeping you informed every step of the way.
Returns and Exchanges Policy
Defective Products:
- We stand by the quality of our products. Returns are accepted for defective products as per our warranty policy, which can be reviewed here. TLDR; We fully replace defective parts at no expense to you.
- Return Shipping: In the event of a defective product, PROGUIDE covers all return shipping costs.
- Refunds: If a refund is granted, it typically takes 5-10 business days to appear on your statement.
- Initiating a Return: To initiate a return or exchange, please contact us at support@proguideroller.com. We aim to expedite your return process for a seamless experience.
If you receive an item that is damaged or defective, please refer to our warranty policy here. For immediate assistance, contact us at support@proguideroller.com.
Customer Support
Need Help?
- Email: For any inquiries or support, reach out to us at support@proguideroller.com. Our team responds within 24 hours.
- Phone: Prefer to speak with someone? Give us a call at +1 647 559 4464. We’re here to help!