Shipping Policy
- Handling Time: Orders are processed and shipped within 3-5 business days.
- Transit Time: Shipping takes 0-4 business days depending on your location.
- Delivery Estimates: All orders will arrive within 3-9 business days, depending on handling and transit times.
- Tracking Your Order: A tracking code and an estimated time of arrival will be provided for all orders to keep you updated.
Returns and Exchanges Policy
We are committed to ensuring the quality and satisfaction of your purchase. If you experience any issues, our returns and exchanges process is designed to be simple and straightforward.
- 30-Day Return Window:
- Products may be returned within 30 days of delivery for a refund or exchange, provided they are unused and in their original condition.
- Please contact us at support@proguideroller.com to initiate a return.
- Defective Products:
- Returns for defective products are accepted as per our warranty policy. Defective parts will be fully replaced at no cost to you.
- Return Shipping:
- For defective items, PROGUIDE covers all return shipping costs.
- For non-defective returns, customers are responsible for return shipping.
- Refunds:
- Refunds, if applicable, will be processed within 5-10 business days after approval.
- How to Initiate a Return:
- To start a return or exchange, contact us at support@proguideroller.com. Our team will assist you promptly to ensure a seamless experience.
Damaged or Defective Items Upon Arrival
If you receive an item that is damaged or defective, refer to our warranty policy or contact us directly at support@proguideroller.com for immediate assistance.