Shipping Policy

Regions We Ship To:

ProGuide is committed to delivering our long-lasting products across Canada, the USA, and selected countries in South America, including Chile, Peru, and Mexico.

Shipping Times and Methods:

  • Processing Time: Our team works diligently to process orders within 3-5 days, often striving to expedite each order as soon as it comes in.
  • Shipping Time: Once shipped, your order should arrive within 2-4 days. We use reliable services like Purolator and FedEx for prompt delivery.
  • Tracking Your Order: A tracking code along with an estimated time of arrival will be provided for every order, keeping you informed every step of the way.

Returns and Exchanges Policy

Defective Products:

  • We stand by the quality of our products. Returns are accepted for defective products as per our warranty policy, which can be reviewed here. TLDR; We fully replace defective parts at no expense to you.
  • Return Shipping: In the event of a defective product, ProGuide covers all return shipping costs.
  • Refunds: If a refund is granted, it typically takes 5-10 business days to appear on your statement.
  • Initiating a Return: To initiate a return or exchange, please contact us at support@proguideroller.com. We aim to expedite your return process for a seamless experience.

If you receive an item that is damaged or defective, please refer to our warranty policy here. For immediate assistance, contact us at support@proguideroller.com.

Customer Support

Need Help?

  • Email: For any inquiries or support, reach out to us at support@proguideroller.com. Our team responds within 24 hours.
  • Phone: Prefer to speak with someone? Give us a call at +1 647 559 4464. We’re here to help!